Shipping & Returns
FREE SHIPPING ON ALL ORDERS
We offer free standard shipping on all orders via USPS Priority Mail and DHL to:
ORDER PROCESSING
In most cases, orders will ship in 3-5 business days after receipt of order. Some orders may take an additional day or two to process. We are a small business with just a few of us pouring and packing orders, thank you for understanding and planning ahead! Please note that carriers don't pickup on Federal Holidays, so orders will be shipped the following day.
ORDER CANCELLATION
We want you to be completely sure about your purchase! You have the option to cancel your order in full or in part before your item/s ship. Please send us an email at [email protected] to request cancellation.
RETURN POLICY
We want you to be completely satisfied with your purchase. We make candles of exceptional quality and we guarantee their performance when used according to safety instructions. If you are not satisfied with your purchase, contact us within 60 days of receipt to coordinate a return, refund or replacement. At this time we are not able to offer free return shipping other than in the case of a defective product.
Returning Defective Product
We take extreme care in the production and delivery of our candles. In the case that your candle arrives damaged, we will make it right. Please reach out to us to begin the return process. We will refund your order in full or send replacements. We'll also cover return shipping.
To initiate a return, please follow these steps:
Give us a heads up via email ([email protected]) and please provide your name, items you wish to return, and the reason for the return.
Once your return request has been accepted, we will reach out to you with further instructions.
We offer free standard shipping on all orders via USPS Priority Mail and DHL to:
- all 50 states
- District of Columbia
- Puerto Rico
ORDER PROCESSING
In most cases, orders will ship in 3-5 business days after receipt of order. Some orders may take an additional day or two to process. We are a small business with just a few of us pouring and packing orders, thank you for understanding and planning ahead! Please note that carriers don't pickup on Federal Holidays, so orders will be shipped the following day.
ORDER CANCELLATION
We want you to be completely sure about your purchase! You have the option to cancel your order in full or in part before your item/s ship. Please send us an email at [email protected] to request cancellation.
RETURN POLICY
We want you to be completely satisfied with your purchase. We make candles of exceptional quality and we guarantee their performance when used according to safety instructions. If you are not satisfied with your purchase, contact us within 60 days of receipt to coordinate a return, refund or replacement. At this time we are not able to offer free return shipping other than in the case of a defective product.
Returning Defective Product
We take extreme care in the production and delivery of our candles. In the case that your candle arrives damaged, we will make it right. Please reach out to us to begin the return process. We will refund your order in full or send replacements. We'll also cover return shipping.
To initiate a return, please follow these steps:
Give us a heads up via email ([email protected]) and please provide your name, items you wish to return, and the reason for the return.
Once your return request has been accepted, we will reach out to you with further instructions.
